OVERVIEW OF SERVICES

Client / Auditor LOGIN

 

As our client you will receive the actual audit results within 48 hours. You will also receive a monthly summary reflecting individual and group results. We manage all of the audits for a fraction of the cost that it would be for you to do it internally while eliminating the administrative pressures behind it.

Measure to Improve Your Organization

Distinguish Your Organization From Competitors

Add Value in Your Service at a Lower Cost

Keep Your Current Customers Happy

Grow Your Customer Base

Enhance Your Competitive Positioning

Small Business Enterprise

SBE, DBE, ESB and WBE certified

Added Value Services cares about quality of service delivered by front end people. Added Value Services will help you gain and maintain consistency in service delivery.

AUDITS:
Our organization performs audits on front line employees in call centers in order to help improve quality and procedures compliance. Audits are conducted by unbiased mystery callers and provide actual results with separate scoring and narrative pages.

ADDITIONAL SERVICES:
We provide remote phone monitoring to some our clients that have the capability.  We provide, through VPN access, monitoring of notes and evaluation of customers email responses.  We also provide customer surveys and follow up.
ADDED VALUE SERVICES WILL:

Work closely with your organization to develop the audit form (entailing both a scoring and a narrative segment) and the scenarios to be used by the Quality Auditors.

Take care of all the recruiting, training, managing and compensation of all the Quality Auditors.

We will take care of all the assignments and updates with the Quality Auditors.
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