E-470 Public Highway Authority:
E-470 and the EXpressToll Service
Center have used Added Value Services for the past three years to train and
measure our toll service attendants and customer service representatives.
The improvements we've experienced in our call center and toll booths is
exceptional. We're proud of the image our customer service representatives
and toll service attendants convey to our customers as a result of Added
Value Services' work with our employees. We couldn't be more pleased.
Dave Kristick, Director of Operations
E-470 Public Highway Authority
Parsons
Brinckerhoff - ALLTECH Inc.: Added Value Services initiated a
Quality Control program and is currently providing maintenance of that
program which insures optimum customer service. In this program, Sylvie
Harvey, the principal of Added Value Services, utilized a staff of Mystery Callers to evaluate the quality of service provided to our customers. The
customer service level measured elevated from Satisfactory to Outstanding in
the first 6 months in our Service Center as a result of Sylvie and her
team's initiative. Sylvie's application of her highly developed customer
service skills and tenacious "attitude towards excellence" is extraordinary.
David Currin, Vice President
Parsons Brinckerhoff - ALLTECH Inc.
Product Development Corporation: Our inbound and outbound Call Centers
have been assisted by Added Value Services for over a year supporting
our efforts to provide service excellence to our clients. These
professionals are able to evaluate our services from a customer perspective
while utilizing internal performance criteria. Added Value Services
has provided additional credibility to our executive performance reports as
well. We have employed their services in a number of facets including new
employee assessment, current feedback process and in our training focus!
Jeanne O'Brien, Director of Call Center
Product Development Corporation
Overview
of Services
Measure
to Improve Your
Organization
as a result of Added
Value Services' work with our employees. We couldn't be more pleased.
