About Us

Quality is imperative. Added Value Services cares and we want to make a difference.

Sylvie Harvey Harlan is the principal behind Added Value Services. She has an amazing dedicated team behind her. Sylvie and her team are committed to helping organizations reach the level of quality and service that they aspire. We want to help organizations implement an effective Quality Management System and distinguish themselves from all others.

Before starting Added Value Services, Sylvie held the following positions:

  • Service Director
  • Call Center Manager
  • Quality Manager
  • Training Manager
  • Front End Customer Service Supervisor

For the following companies:


Citicorp  T-NETIX  Ultramar Petroleum  Bell Canada